Terms of Service

Effective date: November 3, 2026

1. Acceptance of Terms

By creating a workspace account or accessing the AI Calling Command Center platform, you agree to be bound by these Terms of Service, all applicable telecommunications regulations, and our acceptable use policies.

2. Telephony Compliance & Acceptable Use

Customers are strictly prohibited from using the platform for unlawful robocalling, telemarketing without recipient consent, harassment, fraud, spoofing unauthorized caller IDs, or violating Do-Not-Call (DNC) registries. Customers must obtain valid consent before initiating outbound voice calls or cloning any individual’s voice.

3. Account Responsibility & BYOK Credentials

You are responsible for maintaining the confidentiality of your workspace login and third-party API credentials (ElevenLabs, Plivo, Vobiz). You are responsible for all call traffic and carrier billing incurred under your credentials.

4. Subscription Billing & Quota Limits

Subscriptions are billed in advance on a monthly or annual basis. Each plan includes a designated allocation of calling minutes and concurrency limits. Additional usage beyond plan quotas is calculated using server-authoritative rates and billed to your workspace invoice.

5. Limitation of Liability

In no event shall the platform operators be liable for indirect, incidental, special, or consequential damages resulting from carrier network outages, regulatory enforcement, or third-party API interruptions.