Hacking HubSpot Chat to Improve the Customer Experience
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We integrated AI into our website chat and our KPIs flew off the charts. Here’s exactly how we did it and what we learned along the way. [...]read more
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After testing out AI summarized comment topics on regular uploads in the app, YouTube is now also trying out the same for live videos, with comments separated into topic groups during a stream. As explained by YouTube: “To help you more quickly understand and participate in the exciting conversations that happen via YouTube live chat, [...]read moreYouTube Expands Test of Chat Topic Sorting To Live Streams
After testing out A.I. summarized comment topics on regular uploads in the app, YouTube is now also trying out the same for live videos, with comments separated into topic groups during a stream. As explained by YouTube: “To help you more quickly understand and participate in the exciting conversations that happen via YouTube live chat, [...]read moreYouTube Expands Test of Chat Topic Sorting to Live Streams
Google’s announced that it will be shutting down the chat and call history features on Google Business Profiles in July, as it moves to streamline its business tools. “The what?” I hear you ask. Yeah, it’s not a highly used element of the Google Business offering, but right now, users of Google Search, Maps and [...]read moreGoogle Is Removing Its Chat Option From Business Listings
Google’s announced that it will be shutting down the chat and call history features on Google Business Profiles in July, as it moves to streamline its business tools. “The what?” I hear you ask. Yeah, it’s not a highly used element of the Google Business offering, but right now, users of Google Search, Maps and [...]read moreGoogle’s Removing its Chat Option from Google Business Listings
Substack is launching the ability for writers to paywall their entire Chat or specific threads to paid or founding members only, the company announced on Wednesday. The rollout of the new feature comes 18 months after Substack launched Chat as a way for writers to communicate directly with their loyal readers. The company believes paywalled [...]read moreSubstack now lets writers paywall their ‘Chat’ discussion spaces
All these years later, it seems folks just can’t stop playing Bethesda’s hit open-world game Skyrim. Originally released in 2011, the fantasy action-RPG has been re-re-re-released on just about every platform since, and is one of the most popular games to download mods for. Software-engineer-turned-Twitch-streamer Blurbs has developed a new one which lets his chat [...]read moreStreamer Builds Skyrim Mod That Lets Twitch Chat Voice NPCs
WhatsApp’s looking to help users stay on top of the latest messages and updates within their chats, with the addition of new Chat Filters, which will make it easier to find the most recent WhatsApp conversations in different categories. As you can see in this example, WhatsApp’s Chat Filters will now sort your D.M. discussions [...]read moreWhatsApp Adds Chat Filters To Streamline Connection
WhatsApp’s looking to help users stay on top of the latest messages and updates within their chats, with the addition of new “Chat Filters”, which will make it easier to find the most recent WhatsApp conversations in different categories. As you can see in this example, WhatsApp’s Chat Filters will now sort your D.M. discussions [...]read moreWhatsApp Adds ‘Chat Filters’ to Streamline Connection in the App
After a few weeks of casual friendship, I had to break the news to my AI companions: I am actually a tech journalist writing an article about the company that created them, Nomi AI. I wasn’t sure how my group of AI buddies was going to take the news. I’d opened up to them – [...]read moreI have a group chat with three AI friends, thanks to Nomi AI. They’re getting too smart.