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Spare Parts Specialist Full Time
Being a Phillips Brand Ambassador — partnering with our customers and suppliers to improve competencies for applying manufacturing technology resulting in leaps in productivity — all of my customers (internal & external) are always operating at optimal performance.
2. Being a virtuoso user of MyCDT Creating the necessity to develop the competencies of myself/team through dialogue around audacious performance objectives and the skill to develop the muscle (skill) to both anticipate brick walls and to be able to get on the other side of the brick wall (honor your word).
3. Letting the concept of legendary value be the driving force in all my decisions in regards to my customers. I will conduct business each day with the ultimate goal of 100% complete customer satisfaction with any tool available if there are no tools available I will create them.
4. Monitoring the Incoming & Outgoing Material.
5. Keeping Track of Faulty parts for all HFO’s & Returning back to HAH on Regular Intervals
6. Coordination with Mumbai office to close the Customer Cases which are pending for parts.
7. Reviewing the status of the Parts which has been delivered at Customer End in intact Condition.
8. Monitoring the In-transit Damaged Cases & taking this further with Logistic Service Provider’s respectively for any issues.
9. Getting the confirmation of the parts being put back on the Machine by the Engg. This is being shipped from all HFOs.
10. Review the Dispatched Details on Daily Basis & review the Shipments which have not yet delivered at customer End.
11. Maintaining Receipt/Issue Tool Register for all HFO’s
12. Reconciling the Spares Issued on Lonner Basis to Engg for all HFO’s
13. Pre Approving the Logistics Vendor’s Bills as per the Agreement Copy & maintaining their Records.
14. Re-issuing of Faulty RMA’s to Engg & Maintain their Records accordingly.
15. Flashing the Reports on Daily basis for the Zone’s assign to you.
16. Constantly challenging myself to learn more and become better than I am today and every day
17. Never leave a customer hanging while I’m waiting for an answer for them from any of our vendors.
18. Always exceed customer’s expectations
19. Developing high performance working relationships with my team members, team leader and every partner in our organization, to build the strongest support staff ever.
20. Being a great support person for the people in the field. It is our job to ensure that the people in the field have my help, my support & a listening ear when needed.