Technical Support Specialist Full Time

Job Description
Job Summary/Overview

Provide a Professional and efficient Technical troubleshooting over the phone on behalf of Adobe’s worldwide Customer Services.Utilize excellent customer service & technical skill for resolving technical/customer service queries for Adobe Customers.

Reports to: Vice President Operations

Responsible for: Professional and efficient customer service to all the clients involved

Key Responsibilities and Account-Abilities:

Provide phone support for Global customers.
Be responsible to deliver a high quality,customer-driven,support service resolving customer inquiries at the first point of call wherever possible.
Can interact effectively with the personnel,tools & resources in the customer/technical Services team to help resolve customer issues(escalation points,knowledge base tools,internal applications etc.)
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement.
Manage all customer communication with the appropriate level of etiquette,timeliness and professionalism,whilst working towards achieving agreed operational targets.
Understanding of escalation handling procedures.
Main Job Requirements:-

Service hours-24*7 ,Rotational Shifts
Qualification-Graduates in any stream
Experience-Graduate Fresher or Experience for international BPO technical/Customer support experience
Excellent Communication Skill is mandatory.
Job Facilities:

5 Days working.
Rotational Offs.
Both side cabs facility.
Meal facility.
Bonus ,Incentives & perks.
Salary 3.20LPA
Candidates will be given training on Technical Support & Technical Knowledge.

Prior experience on Technical Knowledge will be an added advantage.

Great Opportunity to work in Technical Support as a Fresher graduate.

Tagged as: BPO, call center, customer services