You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
Responsibilities
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Keep updated records and files
Monitor office expenses and costs