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Management Consulting / Strategy Jobs
Lead Manager Role-job in Tawang Full Time
ob Role : Lead Manager
Job description:
Obtains client information by answering telephone calls and verifying information.
Determines eligibility by comparing theinformationgatheredto requirements.
Informs clients by explaining procedures; answering questions; providing information
Maintains communication by reporting issues both to Company and the Brand owner / manufacturer
Maintains quality results by adhering to SOP and guidelines/ SLA
Accomplishes sale s and organization mission by completing related results as needed.
Qualifications and Requirements:
Graduate
Experience Fresher or Min 1yr in Any Customer Service Domain
Basic knowledge of MS excel (Typing, addition and subtraction)
Good spoken & written communication skills
Languages known – English, Hindi
Shift Timings Day Shift
Daily Responsibilities
Cater to direct leads
Purchase buy leads based on key words given by CC team, followed by contacting the person who posted those buy leads to check the quality
Handle PNS calls by following the call pitch provided by the Brand
Deliverables
Daily report
Weekly report
Fortnightly report
Monthly Report
Check Points in the Deliverables
Did the brand contact the lead forwarded by the 3rd party
Check if the buyer received the call from the brand via buyer audit
Job Location : Indiranagar, Bangalore-38
CONTACT : Latha Ramesh/9972753384/Share your resumes to l