Vacancies Senior Manager , Retail Banking Operations Full Time

Job description
The Role ResponsibilitiesDomain Capabilities

Product / Domain Knowledge

Able to perform rule based technical work which are straight forward and repetitive
Has basic understanding of processes and products
Should possess basic knowledge on the credit card product
Possesses and applies technical expertise to his area of work
Keeps up to date with changes to products and processes
Should be aware on the process changes communicated by TL / Unit Manager
Process Management

Able to quickly adapt to changes with regards to process, projects etc
To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
Deliver required output in TAT and Accuracy
Capacity Planning

Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at a transactional level
Raises issues when they see the task is at risk
Completes work as assigned
Operational risk Management

Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes the fundamentals of operations risk
Awareness on transactional level fraud
Behavioural Capabilities

Precision Accuracy

Performs tasks accurately and thoroughly; double-checks the accuracy of the process
Handle all transactions as per the laid down policies and procedures.
Able to understand what “quality work” is and should strive to contribute towards it.
Client Centric
Able to create impact directly or indirectly through professional behavior and appearance.
Understands that the action he/ she does has an impact on the customer directly or indirectly.
Understands basic customer service requirements and relates error free processing to customer service
Responds promptly in an efficient and accurate manner as per the required TATCommunication
Communication
Ability to communicate clearly so as to be understood by the recipients.
Ability to understand instructions and written documentation clearly and accurately
Problem Resolution

Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills.
Managerial Capabilities

Stakeholder Management

Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by Stakeholders
People Management

Able to co operate and work as a team in an open and approachable style.
Be good team player taking team s goals in to consideration.
Change Management

Understands the need for change and willingly accepts it
Able to quickly adapts to changes with regards to process, projects, behaviour etc
Ability to look beyond self interest to collective interest
To positively respond to the pace of change
Data Analytics

Able to analyze the process to understand the dimensions of the job
Our Ideal Candidate
Freshers and less than 2 years of experience. Below mentioned skills are preferred s

Telecom Operator
Data Entry Operator
Contact Center
Typing Skills
Reading Comprehensio

Tagged as: back office operations