available vacancy for branch operations Full Time

Job Description

JOB PURPOSE:
To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash ManagementOperations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).
To discharge operational duties of the Cash ManagementOperations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met
To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
To support the development of the Cash ManagementOperations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.
To implement quality initiatives and activities of the division in accordance to the Group s Quality System.

KEY RESPONSIBILITIES:
Assist the Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgments.
Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Team Manager
Assist the Manager in managing the cost budget allocated to the team by ensuring optimum utilisation of available resources, implementation of creative cost-reduction solutions and minimizing wastage.
Assist in managing the operational risk of the team to avoid operational / repetitional losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members.
Verify transactions processed by Officer and authorise those that fall within own-delegated release authority.
Checking of and/or approving customer instruction against CMO system.
Assist the team manager in overseeing the daily operations of the team and contribute towards meeting the team s objectives.
Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).

Tagged as: anti-money laundering, code of conduct, COE, compatibility testing, CPC, daily operations, management systems, operational risk, payment processing, quality initiatives, quality management, service excellence, service level, service quality, service standards, SET, SLA, static data, TAT