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Banking / Financial Services Jobs
Back office data entry for Banking process in Delhi/NCR Full Time
REQUIRED SKILLS
– Responsible for ensuring best in class customer service and to develop customer focus in the team and be the ambassador for Bank’s service standards
– Train and lead the service team in the branch to deliver high standards of customer service offered by the Bank
– Resolve customer issues and queries in a timely manner to ensure customer satisfaction and support the service team of the Branch to do the same
– The first level of escalation for complaints and needs to ensure that all customer complaints are resolved.Wherever required liaise with other depts/seniors for required solutions to settle issues to the satisfaction of the customers.
ROLE DESCRIPTION
– Responsible for day-to-day Operations and administration of the Branch, ensuring strict compliance with Bank’s policies and procedures.
– Track and monitor TATs across all services offered by the branch and remove operational challenges faced by the service team.
– Ensure regulatory and procedural compliance.
– Develop and train staff members ensuring that they are fully aware of the Bank’s products, procedures and practices.
– Review and authorize all documents (originals and scanned) pertaining to various products and services offered by the Bank.
– Successfully manage the complete branch audit by external auditors.
Eligblity:- Minimum Graduate
Salary:- 15k to 20k
For more information 9015194279.