CUSTOMER SERVICE EXECUTIVE VOICE PROCESS DOMESTIC Full Time

Dear Candidate,

Greetings!

Role: Customer Service Executive – Voice Process – Domestic

Location: Hyderabad

Number of positions: 30

Languages preferred: English, Hindi and Telugu/Kannada

Purpose of the Role:

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

1) To provide customer satisfaction on every call.

2) To ensure closure of the ticket within the prescribed TAT.

3) To provide speedy resolution.

4) Willingness to work in rotational offs & rotational Shifts.

5) To resolves product or service problems by clarifying the customer’s complaint.

Work Experience:

1) Minimum 0.6 Months to 5 Years of work experience.

2) Experience in customer service or call centre background preferred.

3) Strong communication skills.

4) Good interpersonal skills.

5) Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Note: For Male candidates it is mandatory to have a bike with Licence

Regards,

Team HR

Tagged as: customer service (domestic)