To enable enhanced business profitability through the effective management of the delinquent portfolio of Business Loans/ Personal Loans in the City / Cities managed
To achieve the desired collections efficiencies across products managed
Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts
Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to ACM/ RCM / Head Collections & RISK team.
Ensure that all Collections Activities are properly documented in the form of Collections Trails
Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location.
Negotiate on critical delinquent accounts and obtain repayments to minimize losses.
Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.
Provide feedback on the effectiveness of Collections Strategies formulated and implemented.
Coordination with legal team for all collections legal cases.
Department