Job Title: Agency Development Manager
Department: Agency
Band: 4

Reporting To: Associate Partner Mgt /

Partner

Supervising: Agent Advisors
Location: Agency Office

Job Summary:

Responsible for

Agent Recruitment

Agent Development

Meet Business targets

Customer Centricity

Key Responsibilities:

Agent Recruitment

Develop various sources of agent hiring (Person Social Contacts & references) & build a team of agent & agent pipe line.

Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring

Follow agent 9 pointer hiring mechanism & other hiring norms

Agent Development

Field demonstration (FODs)

Development of agent prospecting habits, calling habits and work habits.

Work with agent on planning and reviewing of activities and goals.

Identify the training needs of the agent and work with Trainers to improve the same

q Meet Business Targets

Achievement of monthly, quarterly & yearly business plans.

Improve agent productivity & persistency by regular PRP/IID/GID etc

Ensure companies product mix sales ration and adhere to the business norms.

Maintain agent pro activity as per business plan

o Customer Centricity
Be Company brand ambassador & a customer champion

Follow Company sales practice to develop deep customer loyalty

Hold periodical customer meet to understand customer pulse & need

Ensure customer queries are responded to satisfactorily as per Company standard.

Desired Competencies

Sourcing & Selection capability

Nurturing & Developing talent

Result orientation

Customer centricity

Planning & Execution

MOS:

q Achievement of business plan & GPA

q Recruitment / Development & Activisation of agent as per plan.

q Persistancy as per Company grid

q Achieve GOLD Score as per Company standard

q Number of EC/MDRT agent

Telephone: 9873254192