Technical writers create operating instructions, how-to manuals, assembly instructions, and frequently asked questions pages to help technical support staff, consumers, and other users within a company or an industry. After a product is released, technical writers also may work with product liability specialists and customer service managers to improve the end-user experience through product design changes.
Technical writers often work with computer hardware engineers, scientists, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, technical writers must be able to understand complex information and communicate the information to people with diverse professional backgrounds.
Applying their knowledge of the user of the product, technical writers may serve as part of a team conducting usability studies to help improve the design of a product that is in the prototype stage. Technical writers may conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
Some technical writers help write grant proposals for research scientists and institutions.
Increasingly, technical information is being delivered online, and technical writers are using the interactive technologies of the Web to blend text, graphics, multidimensional images,