Develops and implements business strategies for department.
Monitors status regularly and adjusts strategies as appropriate.
Develops and implements strategies for the assigned Food and Beverage outlets that support achievement of the hotels goals.
Communicates effectively with the Food and Beverage Manager on all Food and Beverage issues, staffing, marketing, etc.
Addresses customer concerns in a timely manner.
Assists in the development of the marketing plan for the outlet.
Develops and implements special promotions and employee incentives.
Provides employees with current up-to-date information on menu offerings.
Increase sales by coaching employees on effective sales techniques.
Maximises productivity by using forecasting techniques to adjust scheduling.
Co-ordinates the setup of restaurant area in accordance with Brand standards.
Confirms daily specials and new menu additions with Sous Chef.
Manages the food and beverage service provided in assigned outlet; coach employees on effective service and food presentation techniques.
Inspects restaurant areas on an on-going basis and take appropriate steps to ensure facilities meet or exceed the hotels standards at all times.
Leads monthly staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items.
Assists in quarterly inventories.
Works closely with Executive Chef to develop menu pricing for beverage products.
Assists when required with cost breakdowns on food and beverage functions.
Works in conjunction with the Human Resources Department to ensure that all HR initiatives, implements and adhered to in a pro-active and professional manner.
Ensures procurement procedures are conducted through the use of Hotels Purchase Order System and ensures that the Food and Beverage Manager has signed off.
Examine all beverage invoices, verifying quantities ordered and received against the par levels and purchase orders; compares quoted prices to invoice prices. All invoices are to be recorded.
Ensure all linen orders correspond to actual orders.
Maintains the quality of linen, and its use.
Verifies the extensions on beverage invoices on a selective basis and checks invoice unit cost to match them with the market quotation sheets.
Maintains liquor storeroom perpetual inventory.
Supervises and assists on the taking of all food and beverage inventories.
Conducts monthly stock take
Ensure that all employees follow safety rules and procedures.
Takes corrective action where required to improve safety of work areas.
Is responsible for the correct and safe use, storage, security, maintenance and cleanliness of all assets in the department. E.g. silverware, glassware, tables, chairs, etc.
Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
Prioritises and assigns work.
Provides feedback to the employee and Department Manager on the employees work performance of job responsibilities