HGS-Team Leader-NOIDA-SAL 2.5L to 4L PA- Inbound Voice Process

HGS-Team Leader-NOIDA-SAL 2.5L to 4L PA- Inbound Voice Process

Hinduja Global Solutions Limited (HGS)

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  • Full Time
  • Noida

GREETINGS FROM HINDUJA GROUP

On Spot Job Offers.!!!

Dear Candidate,

HGS is hiring for its BPO arm in Andheri-East (Mumbai) for Team Leader profile for Inbound Customer Service program- If you are a graduate.
Desired Profile:-

The major skills and competencies required for this role:

 

* Monitor all inbound/outbound calls to ensure Client standards are maintained
* Participation in Calibrations (Internal & External)
* Sharing of 100% feedback with agents on instant basis
* Performing performance evaluations of focus group of agents & documenting of feedback provided for the same to reduce error rate
* Responsible for day to day activities of theteam
* SLA management & Monitoringteamperformance is a priority
* MaintainingTeamdiscipline and adherence
* Preparation of call monitoring data & related internal reports
* Controlling Attrition and shrinkage & Other Duties as assigned

 

 

Eligiblity:

* Min. 1 year exp. as a TL mandatory inBPO.
* Good inTeamhandling
* Good communication

 

Any Graduate

Walk in timings: 10:00 am to 4:00 pm

Salary: 2.50L to 4.00L P.A.

HR Contact: Hitesh Bisht

Contact Number: 7840059090

Email-Id: Hitesh.bisht@teamhgs.com

 

VENUE:-

 

Hinduja Global Solutions

B-38, C/4, Sector-57, Noida, UP-201301

Visit our website for more information: – http://www.teamhgs.com/

Regards,

TAG TEAM

Telephone: 7840059090