WE HAVE URGENT OPENING FOR THE HOTEL MANAGER IN NOIDA SECTOR 11
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Provides input for Front Office meetings
Supervises and directs Reception and Reservations personnel.
Supports and assists Front Office personnel and all departments at peak periods
Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Ensures VIPs and priority club guests receive special attention
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
Promotes inter-hotel sales and in-house facilities
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Analyses and approves discounts and rebates.
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (PMS) in emergency situation
Fully conversant with all hotel emergency procedures.
Perform other duties as assigned.
This is most vital Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to FO Manager/Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations etc. May oversee subordinate supervisors.
Location- NOIDA SECTOR 11
Salary- 25 K TO 35 K
EXP 2 TO 5 YRS
INTERESTED CANDIDATE PL SHARE YOUR CV ON firstname.lastname@example.org
or Call us GLOBAL PLACEMENT CONSULTANCY
HR GEETA 9990851133/ 8285829458